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Welcome to Pie AI. These Terms & Conditions ("Terms") govern your use of the Pie AI platform, operated by Nexus 33 LLC, a Wisconsin limited liability company. By accessing or using Pie AI, you agree to these Terms, our Privacy Policy, and our Disclaimer.
By creating an account, accessing, or using Pie AI, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use the service.
Pie AI is an AI-powered restaurant assistant. Restaurants upload menu, ingredient, and allergen information through their manager dashboard, and customers can ask questions through a chat interface. Pie AI responds only using information the restaurant provides — it does not browse the internet or generate information beyond what has been uploaded and activated by the restaurant.
You must be at least 18 years old and authorized to act on behalf of a restaurant in order to create a manager account. You are responsible for the accuracy of your registration information and for maintaining the security of your login credentials.
As a restaurant using Pie AI, you agree to:
New accounts include a 30-day free trial. No payment method is required to start the trial.
Paid plans are billed monthly. Current plans are Starter, Pro, and Premium. Pricing and feature limits are listed on the pricing page and may change with notice.
You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing cycle, and you retain access through that period.
Subscription fees are generally non-refundable, except where required by law. Refunds may be granted at our discretion in certain cases.
When subscription billing is enabled, payments will be processed by Stripe. Pie AI does not store full payment card details. Use of Stripe is subject to Stripe's own terms and privacy policy.
You retain all rights to the menu, ingredient, allergen, image, and other content you upload ("Restaurant Content"). By uploading, you grant Pie AI a limited, non-exclusive, royalty-free license to host, process, transmit, and display this content solely to operate the service for you and your customers. We do not use Restaurant Content to train AI models or for any purpose outside operating the platform.
Replies from Pie AI are generated by an AI model based only on Restaurant Content. While the system is built to stay strictly within provided data, AI responses may occasionally be unclear, incomplete, or misinterpret a question. Pie AI is an informational tool, not an authoritative substitute for restaurant staff.
Allergen information shown by Pie AI reflects only what the restaurant has entered. Pie AI cannot detect cross-contamination, recipe changes, or kitchen handling practices. Customers with food allergies must always confirm directly with restaurant staff. See our Disclaimer for full details.
You agree not to:
Violation of this section may result in suspension or termination of your account.
The Pie AI name, logo, design, software, dashboards, prompts, user interface, workflows, and the platform as a whole are the exclusive property of Nexus 33 LLC, protected by copyright, trademark, and trade secret law. You may not copy, modify, redistribute, or use any of them without prior written permission. These Terms do not grant you any rights to Pie AI's trademarks or branding.
In addition, you agree not to:
This Section survives any termination of your account or these Terms.
Through your use of Pie AI, you may be exposed to non-public information about how the platform operates — including its dashboards, prompts, internal workflows, analytics tools, features in development, pricing structures, and other operational details ("Confidential Information"). You agree to:
This obligation continues for two (2) years after termination of your account and survives these Terms.
Either party may end the relationship at any time. Pie AI may suspend or terminate accounts that violate these Terms, abuse the service, or fail to pay subscription fees. Upon termination, your right to use the service ends, but provisions intended to survive (intellectual property, confidentiality, liability, governing law) remain in effect.
Pie AI is provided "as is" and "as available." We disclaim all warranties not expressly stated, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or completely secure.
To the fullest extent permitted by law, Nexus 33 LLC and its operators are not liable for any indirect, incidental, special, or consequential damages — including allergic reactions, business losses, lost profits, or data loss — arising from the use of or inability to use Pie AI. Our total aggregate liability shall not exceed the amount you paid to Pie AI in the twelve (12) months prior to the event giving rise to the claim.
You agree to indemnify and hold harmless Nexus 33 LLC and its operators from any claims, damages, or expenses arising from your use of the service, your Restaurant Content, your breach of the Intellectual Property or Confidentiality sections, or your violation of these Terms.
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles. Any dispute arising from these Terms or your use of Pie AI shall be resolved exclusively in the state or federal courts located in Wisconsin. You agree that Pie AI may seek injunctive or equitable relief in any court of competent jurisdiction to enforce its intellectual property and confidentiality rights, without the need to post bond.
Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.
We may update these Terms from time to time. Material changes will be communicated to account holders by email. Continued use after changes constitutes acceptance.
Questions about these Terms? Email support@pie-ai.com.
Pie AI works only with what restaurants share — and only the way they say to share it. Clarity is the contract.