01 About Smart Waiter

Smart Waiter is the customer-facing dining assistant operated by Nexus 33 LLC, a Wisconsin limited liability company. Smart Waiter runs on our Pie AI platform — the underlying engine that processes menus, parses uploads, and powers every chat. Together, the two help customers ask questions about a restaurant's menu, ingredients, and allergen information through a chat interface. Smart Waiter is a communication tool only — it does not replace restaurant staff, food-safety procedures, or direct conversation with the restaurant about a customer's specific needs.

02 How Smart Waiter Sources Information

Smart Waiter responds only using data that the restaurant has uploaded and activated through its manager dashboard. The system does not search the internet, does not pull from outside databases, and does not generate information the restaurant has not provided. If a question falls outside the restaurant's uploaded data, Smart Waiter will state that it does not have that information rather than guessing.

03 Allergy & Dietary Information — Important

• Allergen and dietary information shown by Smart Waiter reflects only what the restaurant has entered into the system.
• Smart Waiter cannot detect cross-contamination, last-minute ingredient substitutions, recipe variations, kitchen-handling practices, or shared cooking surfaces.
• Customers with food allergies, intolerances, or strict dietary requirements must always confirm directly with restaurant staff before ordering.
• Smart Waiter is an informational tool, not a medical or food-safety guarantee. Reliance on Smart Waiter alone for allergy or dietary decisions is not advised.

04 Restaurant Responsibility

Restaurants using Smart Waiter are responsible for the accuracy, completeness, and timeliness of the menu, ingredient, and allergen information they upload. Smart Waiter does not independently verify restaurant-provided data and is not the source of that information.

05 AI-Generated Responses

Smart Waiter uses an AI model to phrase and format responses based on the restaurant's data. While the system is designed to stay strictly within the provided data, AI responses may occasionally misinterpret a question, format information unclearly, or omit detail the user expected to see. Users should re-read responses and ask follow-up questions if anything is unclear.

06 Limitation of Liability

• Smart Waiter, the Pie AI platform, Nexus 33 LLC, and their operators are not liable for any allergic reaction, illness, injury, or other damages resulting from incorrect, missing, or outdated menu or allergen information.
• Smart Waiter is not liable for business losses, operational disruptions, or financial damages arising from use of or reliance on the service.
• Smart Waiter does not provide legal, medical, dietary, or business advice.

07 Service Availability

Smart Waiter is provided "as is" and "as available." We do not guarantee uninterrupted access and may modify, suspend, or discontinue features at any time without notice.

08 External Links & Third-Party Services

Smart Waiter may link to external sites or operate alongside third-party services (including our AI provider, payment processor, and authentication system). We do not control these third parties and are not responsible for their content or practices.

09 Updates to This Disclaimer

This Disclaimer may be updated periodically. Continued use of Smart Waiter indicates acceptance of revisions. The Effective Date above reflects the most recent version.